Refund policy

If Scalpel isn't right for you, you can have your money back within 7 days of purchase.

How to ask

Email hello@scalpeltrade.com from the address you bought with, or reply to your purchase email, within 7 days of your purchase. You don't need to give a reason. We refund the full amount you paid, including any tax, to your original payment method through Stripe. Refunds usually reach you in 5 to 10 business days, depending on your bank.

What happens to your licence

A refunded licence is revoked. The app stops accepting it the next time it checks in, or when its offline period runs out, and the Customer role in our Discord is removed.

After 7 days

Purchases are final after 7 days. When you buy, you ask for immediate access to the download and acknowledge that this ends your 14-day statutory right to cancel a digital content purchase; the 7-day guarantee is a voluntary promise on top of your legal rights. If Scalpel is faulty or not as described, you still have your rights under UK consumer law at any time, and we will put it right.

Chargebacks

Please email us before disputing a payment with your bank. A disputed payment holds the licence until the dispute closes, and a lost dispute revokes it.